Terms of Service for Salons

1. General provisions and subject of the offer

This document is a public offer by DOKUMENT.PL sp. z o.o. (the "Operator", "we") to conclude an agreement on the provision of access to the Meeti Me software as a service (SaaS) on the terms set out below.

The Operator is a legal entity registered in the Republic of Poland, address: Aleja Stanow Zjednoczonych 51 lok. 222, 04-028 Warszawa, Poland, tax number (NIP): 5242982251, court register number (KRS): 0001055336. The Operator is a non-resident of Ukraine and supplies electronic services into the territory of Ukraine.

The offer is addressed to business entities: legal entities and individual entrepreneurs operating in the beauty, care, wellness or related fields (the "Salon", "you"). This offer is not addressed to consumers. The Operator's relations with consumers are governed by a separate document - the Marketplace Terms of Use for Clients.

The agreement concluded on the basis of this offer is a contract of adhesion within the meaning of Article 634 of the Civil Code of Ukraine. The Salon accedes to the agreement as a whole and may not propose its own terms, other than choosing a subscription plan and other parameters expressly provided for in the interface.

The agreement is concluded in electronic form in accordance with the Law of Ukraine "On Electronic Commerce" and is treated as equivalent to an agreement concluded in written form.

Current version: 2026-08-09. Effective date: 2026-08-09.

Contacts for correspondence:

• technical support: meetime.company@gmail.com
• legal matters, claims, termination of the agreement: meetime.company@gmail.com
• personal data questions: meetime.company@gmail.com

2. Definitions

Platform - the Meeti Me software, available at meeti.me, in the salon's business dashboard at business.meeti.me, in mobile apps, and through the corresponding application programming interfaces.

Service - the provision to the Salon of access to the Platform's functionality on a subscription basis.

Marketplace - the public part of the Platform where clients search for salons and book appointments.

Salon - a business entity that has concluded an agreement on the basis of this offer.

Client - a natural person who uses the Marketplace to find a salon and book an appointment.

Account - the Salon's account on the Platform, including the accounts of employees to whom the Salon has granted access.

Subscription plan - the set of features, limits and price chosen by the Salon when taking out the subscription.

Billing period - the period for which the subscription fee is charged: a calendar month or a calendar year, depending on the chosen plan.

Salon Content - any materials that the Salon posts on the Platform: name, description, photographs, list of services and prices, opening hours, staff details, client data in the Salon's own client records.

Salon Service - any service that the Salon provides to its client offline or online outside the Platform.

3. Conclusion of the agreement and the account

The agreement is deemed concluded from the moment the Salon performs any of the following actions: registering an account with an indication of consent to this offer, taking out a subscription, or starting to use the trial period. Such actions constitute full and unconditional acceptance of the offer.

Upon registration, the Salon provides accurate information: name, identification code, address, contact email address, phone number, and billing details. The Salon undertakes to keep this information up to date and to update it without delay if it changes.

The person registering the account confirms that they have the necessary authority to act on behalf of the Salon.

The Salon independently decides which of its employees to grant access to the account and sets the scope of rights of such access. The Salon is responsible for all actions performed under its account, including the actions of employees and third parties who have obtained access to the login credentials.

The Salon undertakes to keep passwords and confirmation codes secret and to notify us without delay at meetime.company@gmail.com if there are grounds to believe that an outside person has gained access to the account.

We may refuse registration or block an account if the information provided is clearly inaccurate, if the Salon's activity is contrary to the law, or if an agreement with this Salon was previously terminated through its fault.

4. Scope of the license

For the term of the subscription, we grant the Salon a non-exclusive, non-transferable, non-sublicensable, limited right to use the Platform for its intended functional purpose for the Salon's own business activity.

The Platform is provided on a "software as a service" model. The Salon does not receive a copy of the software, the source code, or any rights to them. The right of access ends at the same time as the subscription ends.

The Salon may not:

• grant access to the Service to third parties who are not the Salon's employees or contractors, or resell, lease or otherwise commercialize access;
• decompile, disassemble or reverse engineer the Platform, or attempt to obtain the source code, except where this is expressly permitted by mandatory provisions of law;
• circumvent technical restrictions, subscription plan limits, or authentication or protection measures;
• use automated means of mass data collection from the Platform (scraping), other than using the officially provided application programming interface within the established limits;
• create a competing product based on the Platform, or use the Service for comparative testing with a view to publication without our written consent;
• use the Service for activity prohibited by the legislation of Ukraine or by the legislation of the Operator's place of registration.

We may modify, supplement and discontinue individual features of the Platform. If a change materially narrows the functionality of the subscription plan chosen by the Salon, the procedure provided for in Section 15 applies.

5. Subscription plans, payment and currency

The current subscription plans, feature sets, limits and prices are published at meeti.me and in the business dashboard. Prices are stated in UAH.

The subscription fee is charged in advance for each billing period. The billing period begins on the date the paid plan is activated or on the date the trial period ends.

Payment is made by payment card through the payment provider Stripe. By taking out the subscription, the Salon authorizes recurring charges of the price of the chosen plan, in the amount and at the intervals indicated at checkout, until the subscription is cancelled.

We do not store the full card number, its expiry date or the CVC code: the Salon enters these details directly in the provider's secure form.

Subscription documents (invoice, payment confirmation) are generated in electronic form and are available in the "Billing" section of the business dashboard. The Salon agrees to receive such documents in electronic form.

Prices are stated exclusive of taxes that may be payable at the Salon's place of registration. If the legislation of Ukraine imposes on the Salon an obligation to withhold or self-assess a tax in connection with receiving services from a non-resident, the Salon performs that obligation at its own expense and may not reduce the payment due to the Operator by that amount.

Bank fees, currency conversion fees and similar charges levied by the Salon's bank or payment provider are borne by the Salon.

6. Subscription renewal, plan changes and price changes

The subscription renews automatically for the next billing period on the same terms unless the Salon has cancelled it before the end of the current period.

Automatic renewal can be cancelled at any time in the business dashboard in the "Billing" section, without giving reasons and without contacting support. Cancellation takes effect at the end of the paid period: access to the Service is retained until the last day of the paid period.

The Salon may switch to a different subscription plan at any time. An upgrade to a more expensive plan takes effect immediately, with a recalculation for the unused part of the current period. A downgrade to a cheaper plan takes effect from the start of the next billing period.

The subscription fee paid for the current period is non-refundable, except in cases expressly provided for in this agreement or by mandatory provisions of law. This does not deprive the Salon of the right to a refund of amounts paid in error or in excess.

We may change prices for future billing periods. We give notice of a price change by email to the address specified in the account and by a notification in the business dashboard no later than 30 calendar days before the date from which the new price will apply to the Salon.

The new price applies from the first billing period that begins after the notice period expires. If the Salon does not agree with the new price, it may cancel automatic renewal before the start of that period. Continued use of the Service after the new price takes effect constitutes agreement to it.

7. Trial period

We may grant the Salon a trial period of free access. The duration, scope of features and terms of the trial period are specified upon its activation.

A trial period is granted to one Salon once. We may refuse to grant a trial period if the Salon or a person related to it has already used one before.

At the end of the trial period, access to paid features ends unless the Salon has taken out a paid subscription. We do not automatically charge any amounts after the end of the trial period without separate confirmation given by the Salon at checkout.

Data entered during the trial period is retained for the period specified in Section 14 and is available for export.

8. Late payment, suspension and termination

If the payment for the next billing period fails, we notify the Salon by email and retry the charge over the following calendar days.

If payment is not received within 7 calendar days of the date of the first failed attempt, we may suspend access to the paid features of the Service. We give at least 3 calendar days' notice before suspension.

During suspension, access to viewing and exporting the Salon's data is retained, while the Salon's public page on the Marketplace and the acceptance of new bookings may be temporarily disabled. We are not liable for the consequences of such disabling if it is caused by late payment.

If payment is not received within 30 calendar days of the date of the first failed attempt, we may terminate the agreement unilaterally, giving the Salon at least 14 calendar days' notice before the termination date. In the notice we state the amount of the debt and the period within which it can be paid to avoid termination.

Payment of the debt before the termination date restores access to the Service in full.

9. Obligations of the Salon and its own liability

The Salon provides services to its clients independently. The Operator is not a party to the contract between the Salon and its client, does not provide beauty, care or wellness services, does not set or approve the Salon's prices, does not accept payment for such services, and is not responsible for their quality, safety, timing or outcome.

The Salon undertakes to:

• conduct its activity in accordance with the legislation of Ukraine, hold all necessary permits, licenses and registrations, and comply with sanitary, fire safety and industry requirements;
• independently perform its obligations as a taxpayer and keep accounting records of its activity;
• provide clients with the information required by the Law of Ukraine "On Consumer Rights Protection", including the composition of the service, its price, duration, contraindications and possible consequences;
• keep the published calendar, list of services, prices and opening hours up to date and prevent situations where a client books a slot that is in fact unavailable;
• honor confirmed bookings and, if unable to receive a client, notify the client without delay through available channels;
• have its own clear rules on cancellation, rescheduling and lateness, publish them on its page on the Marketplace, and apply them equally to all clients;
• independently handle client complaints concerning the services provided and resolve disputes with them;
• ensure that Salon Content is accurate, is not misleading, does not infringe third-party rights, and does not contain information prohibited by law;
• hold all rights to the photographs and other materials the Salon posts, including permissions from the persons depicted in the photographs.

The Salon warrants that it has a legal basis for processing the personal data of its clients that it enters into the Platform, and that it has obtained the necessary consents from them, including for messages that the Salon initiates on its own.

The Salon shall compensate the Operator for documented losses arising from third-party claims caused by the Salon's breach of this section, including client claims concerning the quality of the Salon's services and claims concerning Salon Content.

9A. SMS notifications, consent and anti-spam

The Platform may send transactional SMS about bookings (confirmations, reminders, cancellations, reschedules and review requests) when the Salon enables SMS in its notification settings and has prepaid SMS balance. Such messages are sent on behalf of the Salon in connection with an existing booking.

Consent and content. The Salon is responsible for having a lawful basis and any required consents from recipients for messages it initiates, and for the accuracy of phone numbers it stores. The Salon must not use the Platform's SMS channel for marketing, promotions, newsletters or any commercial content unrelated to an existing booking. Marketing SMS is not offered through the transactional gateway.

Anti-spam and cut-off rights. The Salon must not send unsolicited messages, flood recipients, or otherwise abuse SMS packs. We may apply daily send caps, refuse or delay delivery, and suspend or permanently disable outbound SMS for a Salon (without suspending the whole account) where we detect or receive complaints about spam, opt-outs, unusual bounce rates, or other abuse, or where a carrier or SMS provider requires it. We may also refuse to sell further SMS packs until the issue is resolved. Unused prepaid SMS are not refunded solely because SMS was suspended for abuse attributable to the Salon.

Liability. We are not liable for non-delivery of SMS caused by carriers, handset issues, incorrect numbers, recipient opt-out, or regulatory blocking. The Salon remains responsible toward recipients for the content and legality of messages sent under its settings.

10. Our role: technical intermediary

We provide the Salon with a software tool and a public marketplace for attracting clients. Our role is limited to technical intermediation.

In particular:

• we are not an agent, representative, commission agent or attorney-in-fact of the Salon and do not act on its behalf in relations with clients;
• we do not guarantee the Salon any particular number of bookings, any particular volume of visits to its page, or any particular level of income;
• we do not accept payment for the Salon's services: settlement takes place directly between the Salon and the client, as a rule offline;
• we do not interfere with the Salon's pricing;
• we do not verify or confirm the qualifications of the Salon's specialists, except where otherwise expressly stated in the description of a particular feature.

We may, but are not obliged to, moderate Salon Content. We may hide or remove Content that violates the law, third-party rights or this agreement, notifying the Salon and stating the grounds.

We do not carry out general monitoring of Salon Content and are not liable for it unless we knew or ought to have known of its unlawfulness.

11. Personal data: allocation of roles

With respect to the Salon's account data, subscription data, technical logs and the operation of the Marketplace, the Operator is the personal data controller. The processing is described in the Privacy Policy available at meeti.me.

With respect to data that the Salon itself enters about its clients into its own client records (notes, treatment history, preferences, information the client has shared with the Salon), the Salon is the personal data controller and the Operator acts as a processor.

As a processor, we:

• process such data solely on the Salon's instructions and to the extent necessary to provide the Service;
• do not use it for our own purposes and do not transfer it to third parties, other than the providers we engage, listed in the Privacy Policy;
• maintain confidentiality and apply the technical and organizational protection measures described in the Privacy Policy;
• provide the Salon with features for giving effect to data subjects' rights: viewing, correcting, exporting and deleting records;
• forward to the Salon data subject requests relating to its client records and inform the requester accordingly;
• notify the Salon without delay of any security incident affecting its clients' data.

The Salon, as controller, independently determines the purpose and scope of processing of its clients' data, ensures a legal basis exists, informs data subjects, and is answerable to them and to the competent authorities for compliance with the Law of Ukraine "On Personal Data Protection".

The Salon authorizes the Operator to engage the providers listed in the Privacy Policy. We give at least 30 calendar days' notice of the replacement or addition of a provider that receives access to the data of the Salon's clients.

12. Service availability, maintenance and support

We use reasonable efforts to keep the Service available around the clock and aim for an availability level of 99.5 percent per month, excluding scheduled maintenance and the circumstances set out below.

We carry out scheduled maintenance primarily during off-peak hours and give at least 24 hours' notice by a notification in the business dashboard or by email if the work may cause an interruption of access.

Unscheduled work is possible if required to remedy a critical vulnerability or an outage. In that case we give notice of it as soon as possible.

We are not liable for unavailability of the Service caused by circumstances beyond our reasonable control: failure of communication channels, the conduct of infrastructure providers, power outages, armed aggression, acts of public authorities, massive denial-of-service attacks, or faults in equipment or networks on the Salon's side.

Support is provided by email at meetime.company@gmail.com and through the form in the business dashboard, in Ukrainian and English, on business days. We aim to provide an initial response within one business day, and for incidents that completely block operation of the Service - without delay.

Support covers questions about the operation of the Platform. It does not cover configuring the Salon's equipment, staff training beyond the materials provided, or advice on matters unrelated to the Service.

13. Liability

The Operator is liable for the proper provision of the Service in accordance with this agreement.

To the extent permitted by law, the Operator's aggregate liability for all claims of the Salon arising within any 12-month period is limited to the amount of the subscription fees actually paid by the Salon for the Service in the 12 months preceding the date on which the ground for the claim arose.

The Operator is not liable for lost profit, lost revenue, loss of clientele, reputational losses or indirect losses of the Salon, or for losses caused by the actions of the Salon's clients, including failure to show up for an appointment.

The Operator is not liable for loss of data caused by the actions of the Salon itself or of persons to whom the Salon has granted access to the account, including the erroneous deletion of records.

The limitations of liability do not apply to: harm caused intentionally or through the Operator's gross negligence; harm to life and health; liability for the Operator's breach of its obligations as a personal data processor; and in other cases where mandatory provisions of law do not permit limitation of liability.

The Salon is liable to the Operator in full for harm caused by a breach of Sections 4, 9 and 16 of this agreement.

A party is released from liability for non-performance of its obligations if it is caused by force majeure, provided the other party is notified within 10 calendar days of the occurrence of such circumstances.

14. Term, termination and data export

The agreement is effective from the moment the offer is accepted until it is terminated.

The Salon may terminate the agreement at any time by cancelling the subscription in the business dashboard or by sending a notice to meetime.company@gmail.com. The agreement ends at the end of the paid period. The Salon may request immediate termination: in that case the unused part of the subscription fee is not refunded, unless otherwise provided by law.

The Operator may terminate the agreement:

• in the manner provided for in Section 8, in the event of late payment;
• immediately, if the Salon grossly breaches Section 4 or Section 9, including using the Service for unlawful activity, posting knowingly inaccurate information, or systematically failing to receive confirmed clients;
• with at least 60 calendar days' notice, if we cease providing the Service in the territory of Ukraine or discontinue the relevant subscription plan without a replacement. In that case we refund the unused part of the subscription fee pro rata.

Before immediate termination for breach, if the breach is capable of being remedied, we send a demand to remedy it within 10 calendar days.

Data export. Throughout the term of the agreement, the Salon may itself export its data in a machine-readable format: the list of clients, booking history, list of services and prices, and client record notes.

After the agreement ends, access to data export is retained for 30 calendar days. Upon the Salon's written request, this period may be extended to 90 calendar days.

After the expiry of the stated period, the Salon's data is deleted or anonymized, except for data that we are required by law to retain (accounting and tax documents) or that is needed for defense against possible claims. Retention periods are set out in the Privacy Policy.

Termination of the agreement does not release the Salon from the obligation to pay any debt that arose before termination.

15. Amendments to the agreement

We may amend this agreement if the functionality of the Platform, the set of providers, legal requirements or the conditions of our business activity change.

We give notice of amendments by email to the address specified in the account and by a notification in the business dashboard no later than 30 calendar days before the date they take effect. In the notice we state the substance of the amendments and their effective date.

If the Salon does not agree with the amendments, it may terminate the agreement before their effective date by notifying us at meetime.company@gmail.com. In that case we refund the unused part of the subscription fee pro rata to the number of days remaining until the end of the paid period.

Continued use of the Service after the amendments take effect constitutes agreement to the new version.

Amendments that do not worsen the Salon's position (correction of typographical errors, clarification of wording, addition of new features without a price change) may take effect without prior notice. The current version is always available at meeti.me with the version number and effective date indicated. Previous versions are kept in an archive and are provided on request.

16. Intellectual property

The Platform, its program code, design, interfaces, databases, documentation, trademarks and domain names belong to the Operator or are used by it on a lawful basis. The agreement does not transfer to the Salon any intellectual property rights other than the right of access described in Section 4.

Salon Content remains the property of the Salon. By posting Content, the Salon grants the Operator a non-exclusive, royalty-free license to use it (reproduction, display, adaptation of size and format, translation of interface elements) solely for the purposes of operating the Platform, displaying the Salon's page on the Marketplace, in search results, and in materials promoting the Marketplace. The license lasts for as long as the Content is posted and ends upon its deletion, except for copies in backup archives until they are overwritten and except for materials already used in previously published promotional materials.

We may include the Salon's name and logo in a list of Platform users. The Salon may prohibit such use by notifying us at meetime.company@gmail.com.

Feedback and suggestions for improving the Platform provided by the Salon may be used by us without restriction and without payment of compensation.

17. Confidentiality

Confidential information is any non-public information received by one party from the other in connection with this agreement: commercial terms, technical information, client data, information about vulnerabilities, development plans.

Each party undertakes not to disclose the other party's confidential information to third parties without written consent, except for disclosure to its employees, contractors and advisers who are bound to keep it secret and who need such information to perform the agreement.

The confidentiality obligation does not extend to information that is or has become publicly available through no fault of the party, was known to the party before its receipt, was lawfully obtained from a third party, or was developed by the party independently.

Disclosure at the demand of a competent authority is permitted to the extent provided by law. The disclosing party notifies the other party in advance, unless prohibited by law.

The confidentiality obligation applies for the term of the agreement and for three years after its termination.

18. Governing law and dispute resolution

Governing law: law of Ukraine.

The parties shall endeavor to resolve disputes through negotiations. A claim is sent to meetime.company@gmail.com in written form with a description of the circumstances and demands. We consider the claim and provide a reasoned response within 30 calendar days of its receipt.

Disputes not resolved through negotiations are heard by the courts: courts of Ukraine at the consumer place of residence.

The parties confirm that the exchange of documents by email from the addresses specified in this agreement and in the account is a proper method of correspondence. Electronic documents signed by accepting the offer or by confirming an action in the interface have the force of written documents.

19. Miscellaneous

If an individual provision of the agreement is held invalid, this does not affect the validity of the remaining provisions.

The Salon may not assign its rights and obligations under the agreement to a third party without our written consent. We may assign our rights and obligations to a successor in the event of a reorganization or sale of the business, notifying the Salon in advance.

A party's non-exercise of any right under the agreement does not constitute a waiver of it.

This agreement, together with the Privacy Policy, the description of subscription plans and the documents it refers to, constitutes the entire agreement of the parties on its subject matter.